Privacy Policy

Our commitment to you

To be transparent on the purpose for which your information is being collected, stored, used and disclosed.
To make it clear what information is being collected, stored, used and disclosed.
We hold basic contact information – Name, address, phone, mobile, email
To follow best practice industry standards and use business security measures to protect your information.
To ensure we take reasonable steps to comply with country specific personal data and privacy principles and codes. We operate within the EU Privacy Shield; however, it is important that you understand your data may cross borders during transport.
To ensure your personal data is never shared with any other company with or without your consent.

What information does Nicola Neve Jewellery collect and store?

The information that Nicola Neve Jewellery collects and stores from either online enquiries or phone calls includes IP addresses, device information, cookies, visit duration, tracking and swipe actions. Customer details collected are, name, invoice address, phone, mobile, email address.
This personal information is held for 7 years to comply with United Kingdom Laws.
Nicola Neve Jewellery stores this information on its computer locked in secure premises and all software is updated regularly. The information is also backed up daily to a cloud server account on Dropbox.

How does Nicola Neve Jewellery use this information?

Nicola Neve Jewellery uses Google Analytics to track the effectiveness of the web site, location people are visiting the site from, what type of devices are being used, which of the search engines are most popular, we are not looking for anything other than support information to make the site more user friendly and informative.
This information is not available to any secondary party and will never be sold to an advertising agency.
Nicola Neve Jewellery uses customer information ONLY for the purpose of quoting and invoicing clients for either potential or work which has already been carried out.

Who has access to this data?

Business Suite Meta/Facebook) messages
Instagram messages
Occasional SMS text message
Paypal
Google Tasks
Google mail
Keep handwritten notes in a notepad

Who is the assigned data protection officer?

Nicola Neve, Company Director
Tel. 07830 415681 | Email. info@nicolanevejewellery.co.uk

How do you lodge a data subject access request?

Please contact: Nicola Neve | Tel. 07830 415681 | Email. info@nicolanevejewellery.co.uk

Cookies

Note: Your cookie agreement will be kept in the cache for 3 days or until the browser cookies are cleared. This will add an additional cookie to your browser with the following parameters: name: “etheme_cookies”, purpose: “Keep customer agreement value”, expiry: “3 days”.